How It Works: Renting and Buying with RentFlex360

Welcome to RentFlex360, your premier destination for rentals and quality purchases. Our process is designed for convenience and flexibility.

Renting Process:

  1. Browse and Reserve:
    • Explore our diverse range of rental items. Add your desired products to the cart and proceed to checkout.
  2. Choose Your Method:
    • Select your preferred method of receipt: pickup, delivery, or shipping. Some items may have specific eligibility criteria. If choosing delivery, please ensure that you select the correct delivery option. We reserve the right to make adjustments to your order if the incorrect type of delivery is selected or if an ineligible receipt method is chosen for the rental items reserved. If you rent multiple items that cannot be delivered in the same trip by the same driver (for example 2 recreational vehicles), an additional delivery charge will apply.
  3. Payment and Deposit:
    • Secure your reservation by leaving a minimum 25% booking deposit (100% for reservations within 30 days). For card payments, authorization occurs initially, with the charge occurring once we accept your reservation request (typically within 24 hours).
  4. Pre-Reservation Formalities:
    • You will receive pre-reservation instructions and training materials, if applicable. Sign the rental agreement and reservation receipt before preparation begins for your reservation, typically no later than two days before the reservation start. Depending on your rental items, you may be required to provide additional information prior to the start of your reservation as requested in the instructions.
  5. Remaining Balance and Security Deposit:
    • The remaining balance due, if not paid at the time the booking was confirmed, is due no later than 30 days before the start of the reservation. Depending on the payment method selected, the payment method on file will be automatically charged the balance on the due date or you will receive an email request to remit the balance on the due date. The security deposit, if not paid at the time the booking was confirmed or at the time the remaining balance was remitted, will either be charged to the payment method on file 1 to 2 days prior to the start of the reservation or you will receive an email request to remit payment 1 to 2 days prior to the start of the reservation .
  6. Preparation and Inspection:
    • Your rental items will be prepared the day of your reservation or the day prior to the start of your reservation, so long as the pre-reservation formalities are completed and all monies have been paid. A pre-reservation inspection form will be completed by us to cover the inspection points, operability, pre-reservation photos and existing damage (if any). You must sign the form prior to the start of the reservation starting. Any unsatisfactory items or damage not captured in the inspection form should be added by you to an inspection addendum form prior to the start of the reservation (the link will be in the instructions).
  7. Shipping, Delivery or Pickup at the Start of Your Reservation:
    • Shipping is expected to be offered in the future. Once it is offered, your rental items will be shipped in accordance with the option selected at checkout on the first day of your reservation. Please ensure the reservation period is adequate to cover the round-trip shipping period. Note: not all items are eligible for shipping; please refer to the product page for specific details. We reserve the right to change shipping requests on ineligible items to delivery and charge the applicable delivery rate to the payment method on file after providing you with notice.
    • If delivered, expect updates on delivery day. We try our best to deliver as close as possible to the requested time, but we do not guarantee any delivery time. For most rentals, you must be present for delivery to occur. You may have the option to request a waiver of the requirement to be present for delivery for some rentals.
    • For pickups, you should arrive as instructed at your appointment time.
  8. Rental Period:
    • Enjoy your rental, and contact us immediately if you experience any issues or concerns.
  9. Shipping, Pickup or Return at the End of Your Reservation:
    • If you are choosing to ship your rental, Rental items should be shipped in accordance with the instructions prior to the end of your reservation. Your reservation period needs to cover the time the items are being shipped. If you need to extend your reservation due to shipping delays, please contact us as soon as possible.
    • If delivery/pickup was chosen at checkout, we will pickup the rental items from the agreed location. We will target to arrive at the requested time, but we do not guarantee any time. To avoid accruing additional fees, renters should ensure the rental items are ready for pickup prior to our arrival. Renters are not required to be present at the time of return but are highly encouraged to be present.
    • If you will return your rental items in person, you must return your rental items at or before the agreed time in accordance with the instructions.
    • Note: Delayed returns will be charged fees in accordance with the terms of service and/or may be extended and charged as applicable. Extremely delayed returns or failure to return rental items without adequate justification may result in legal consequences that are civil and/or criminal in nature.
  10. Post-Return:
    • We complete a comprehensive walkthrough inspection within 24 hours of return and complete a return inspection form. If we pickup the rental items at the end of the reservation period and the renter is present, the renter will be asked to sign the return inspection form if the inspection is completed at that time.
    • Charges, if any (e.g., fuel, tolls, propane, operating hours), will be communicated within 72 hours or, if not available within 72 hours, as soon as practicable once available. Such charges will either be charged to the payment method on file or will be withheld from the security deposit.
    • Any damage will be handled according to the terms of service and reservation agreements.

Buying Process:

  1. Choose and Add to Cart:
    • Explore our sale collection, add products to the cart, and proceed to checkout for straightforward purchases.
  2. Payment and Shipping, Delivery or Pickup:
    • Pay for purchase items. Titled equipment may require additional documents for title transfer.  You may select your preferred receipt option. Pickups will be scheduled in advance. You will receive delivery notifications if chosen. Tracking for shipping will be available.

Combined Orders:

    • For combined rental and sale orders, both items will be delivered together at the start of the rental reservation period unless requested and agreed otherwise. For separate delivery times/dates, please place two separate orders.

Our goal is to provide a seamless experience, but communication is key. Keep us informed, and let RentFlex360 be your trusted companion on every journey.